The world is uncertain.
Your journey need not be.
For twenty-eight years, Park Lane Travel has been the private travel concierge for clients who require a different standard of certainty.
More than a quarter-century. Ninety-odd countries. Tens of thousands of journeys, and not one member left to resolve a crisis alone.
Travel, at its best, is the quiet certainty that someone, somewhere, has already thought of what could go wrong — and arranged for it not to.
Most agencies plan a holiday and wish you well. We do the planning — and then we remain on duty.
Every Park Lane member is assigned a dedicated travel director with access to a twenty-four-hour resolution desk, staffed by people who have managed evacuations, medical emergencies, lost documents, and weather diversions across more than ninety countries — for twenty-eight years and counting.
When something goes wrong abroad — and at some point, for some traveller, something always does — you make one call. We make every other call after that.
Three commitments,
held without exception.
Anyone can sell you a flight. We are interested only in the moments — rare, but consequential — when a journey requires more than a booking confirmation.
Bespoke from the first conversation
No templates. No off-the-shelf packages. Every itinerary is composed by a senior travel director who has visited the destinations personally, and is signed off line by line before you depart.
Twenty-four-hour resolution desk
A single number, answered by a human authorised to make decisions on your behalf — book replacement flights, dispatch a doctor, escalate to a consulate. No queues. No scripts.
A network already in place
Trusted fixers, physicians, drivers and counsel in over ninety countries — relationships built, in many cases, across twenty-eight years of operation. We are not finding help when you call. We are calling people we know.
The situations we are
built to resolve.
These are not hypotheticals. Each is drawn from members' journeys handled by the resolution desk — names and details withheld, of course.
Medical emergencies abroad
English- and German-speaking specialists located, and where needed, private medical evacuation arranged — in coordination with the treating hospital and the local authorities.
Resolution DeskLost passports & travel documents
Direct lines to consular staff at every Swiss embassy and the priority desks of partner missions. We set the replacement process in motion at once and stay with it — though the final timeline rests with the issuing authority.
Document OfficeStrikes, cancellations & flight chaos
When an airline collapses, or a hub closes, our travel directors pursue alternatives through partner carriers and private aviation — set in motion the moment we learn of it.
Aviation DeskNatural disasters & severe weather
We monitor every region a member is travelling in. When a hurricane, earthquake or wildfire approaches, we begin coordinating departure before the news outlets make it formal — guided by the local authorities.
Crisis OperationsCivil unrest & political instability
Discreet ground transport, vetted safe houses, and where required, repatriation by private charter. Our directors have managed extractions in eleven countries.
Security LiaisonStolen possessions & financial duress
Emergency funds dispatched without delay. Card replacements couriered to your hotel. Police reports filed in the local language by our in-country counsel.
Resolution DeskFamily emergencies at home
When something happens while you are abroad, we book the next available flight home.
Personal OfficeThe hundred small things
A reservation that fell through. A driver who never arrived. A hotel that disappointed. The sort of thing that ought never to bother our members for more than one phone call.
ConciergeConsidered before,
present throughout.
Introduction
A private conversation with one of our travel directors, by telephone or by video. We listen for what is unsaid — pace, sensitivities, who is travelling with you, what would constitute an unacceptable surprise.
Composition
An itinerary written by hand, line by line. Each property, transfer and reservation chosen and verified — never sourced from a wholesaler. Approved before a single booking is confirmed.
Departure
A complete travel dossier delivered the week before you go — with named contacts in every city, the resolution-desk number, and a personal greeting from your director.
In Country
Quietly observed, never intruded upon. Should anything go wrong, you make one call. Should nothing go wrong, you'll never know we were there at all — and that is the point.
Three levels of care.
Voyager
For the considered traveller.
- ✦Up to four bespoke trips per year
- ✦Dedicated travel director
- ✦Twenty-four-hour resolution desk
- ✦Document & passport assistance
- ✦Priority airline & hotel rebooking
Ambassador
For those who travel often, and far.
- Voyager perks, plus:
- ✦Up to eight bespoke trips per year
- ✦Medical evacuation, worldwide
- ✦Family travel coverage
- ✦Pre-arranged ground security in advisory regions
- ✦Annual review with our head of operations
Diplomat
By introduction only.
- Ambassador perks, plus:
- ✦Unlimited Bespoke trips per year
- ✦Personalised risk assessment for every trip, with recommendations
- ✦Private aviation & yacht coordination
- ✦Active monitoring of regions while travelling
- ✦Crisis-response retainer with our security partners
- ✦Direct line to our head of resolution, around the clock
Membership is a retainer for the work of our travel directors and the resolution desk — the planning, the network, the readiness, the resolution. The cost of travel itself — flights, accommodation, transfers, dining, and so on — is arranged at the standard rates of our partners and billed separately, in full transparency, against your itinerary.
Trusted hands, already there.
Park Lane operates a discreet network of travel directors, doctors, drivers, fixers and counsel — cultivated since 1998, present in every region a member is likely to find themselves.
- Zürich
- Geneva
- Vienna
- Berlin
- Milan
- Stockholm
- London
- Paris
- Dubrovnik
- Belgrade
- Riga
- Moscow
- St. Petersburg
- New York
- Tokyo
- Singapore
- Dubai
- Astana
- Cape Town
- Buenos Aires
Authorised to ticket on selected IATA carriers.
Park Lane is an accredited agent of the International Air Transport Association. The accreditation binds the firm to the Association's financial-conduct standards and authorises us to issue tickets on behalf of selected IATA member carriers — worldwide, directly, and without intermediary.
Begin a conversation.
Park Lane Travel Switzerland accepts new members by enquiry alone. After we receive your note, one of our travel directors will be in touch within two business days to arrange a private introduction by telephone or video. We hold no public address and accept no walk-in enquiries; this is intentional.
There is no other way to reach us.
It is, we have come to find, the point.